Built around how you sell
Pipeline stages, fields, and automations that match how your business actually quotes and books.
Services / ADD-ON / CRM
Every lead tracked from first contact to booked job, in one place you can see. We set up your CRM around how your business sells, and it connects to your dashboard so the numbers match the work. It is a separate month-to-month subscription, and your data is yours to take with you.
What's included
Contacts, conversations, and where each job stands, without a spreadsheet or a sticky note on the truck dashboard.
How it works
Pipeline stages, fields, and automations that match how your business actually quotes and books.
New leads and won jobs from the CRM show up in your dashboard within about 15 minutes, so numbers like jobs won match the work in the pipeline.
New stage, new field, new automation: ask, and we make the change. Two hours of changes a month are included, and we quote anything bigger before we start.
Who does what
Your people work in the CRM every day. Every change to how it is set up goes through us, so nothing gets broken by accident.
View, add, and edit contacts, move jobs through the pipeline, send and receive messages, and make calls, all from their own logins.
Pipelines, stages, fields, automations, message templates, forms, phone numbers, and user permissions. Email us what you need and we make the change.
Included in the subscription and counted in 15-minute steps. Unused time does not roll over. We keep a log you can ask to see and tell you when the month's time is used. Anything beyond it we quote first, and nothing starts without your approval.
Moving records from another CRM, connecting software other than your dashboard, cleaning up imported records, and training beyond the onboarding session. We never set up messages to purchased or scraped contact lists.
Texting and calling
Texts and calls are regulated, so the rules are built into the setup from the start.
Every message goes out in your business's name, so you need permission from each person you text or call. We set it up; you keep the consent records.
Business texting has to be registered with the carriers under your legal business name. We prepare and submit it with you. The carriers decide approval.
Opt-out replies are honored right away across every automation and channel. Automated messages only go out between 8 a.m. and 8 p.m. in the recipient's time zone, except an instant reply to someone who just called or texted you.
No automated message goes live until you approve its wording in writing, and we don't change it afterward without asking you.
Worth knowing
The full detail is in the agreement we sign with you. Here is what matters most before you decide.
The CRM runs month to month from the day it is set up. Either of us can cancel on thirty days' notice.
The software is ours; your contacts, leads, and conversation history are yours. Ask for a copy at any time.
If you cancel, we export your contacts, pipeline, and conversation history and hand them over within 14 days.
The monthly fee covers the CRM and your access to it. Text messages, call minutes, phone numbers, email sending, and texting registration are billed by usage on top of it, and there may be a one-time setup fee. Your agreement lists every fee before you sign.
We hold the numbers for you. Ask at any time, not only when you leave, and we move them to you, charging only what the carrier charges.
If you cancel the CRM, those numbers stop updating in your dashboard. Reporting for any other service you keep carries on.
The CRM runs on an established CRM platform, without a guaranteed uptime. If it goes down, we report it, push for a fix, and tell you.
Calls made or taken inside the CRM are not recorded.
The CRM sits alongside whichever services you choose, with its own fee. Canceling it does not cancel anything else, and canceling another service does not cancel the CRM.
Works best with
The CRM sits alongside any of the other services, and connects to the same dashboard.
Book a growth call and we'll talk through where the CRM fits for your business.
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